{"xsrfToken":"acfe8bc979897bcbcafafcab3f361f34f44a55fe_lout","branding":{"id":"4","key":"tickets","name":"Agent IT Support Tickets","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0062a1","headerLinkHoverBGColor":"#0062a1","headerBadgeColor":"#0062a1"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Your Resolution Is Almost Complete","sharedPortalName":"TEG Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Your Resolution Is Almost Complete","sharedPortalName":"TEG Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/782853b6-2cdd-4ca6-bbf8-ecf12cf0192b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4N2EzYjlkNS01YjMzLTQ2NTgtODBjNC1lYWI4ODAxMjlkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc4Mjg1M2I2LTJjZGQtNGNhNi1iYmY4LWVjZjEyY2YwMTkyYiI6WyJyZWFkIl19LCJleHAiOjE3MzM5OTQyMDIsIm5iZiI6MTczMzk5MzYwMn0.q6WrHs5vc9eWLhPa8cAjsWPaNS5257qH-B5NVMVszWs&client=87a3b9d5-5b33-4658-80c4-eab880129dc6&height=300&mode=fit","bannerMediaApiFileId":"782853b6-2cdd-4ca6-bbf8-ecf12cf0192b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"tickets","projectId":10003,"serviceDeskId":4,"name":"Agent IT Support Tickets","description":"<p>TEG Internal Agent Portal. Submit a ticket to receive support with your equipment, account, or software issues.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"65","name":"Agent Tech Support Request","descriptionHtml":"","callToAction":"Agent Tech Support Request","introHtml":"","icon":10550,"iconUrl":"https://teg-itsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[22],"key":""},{"id":"97","name":"Email Tech Ticket","descriptionHtml":"","callToAction":"Email Tech Ticket","introHtml":"","icon":10550,"iconUrl":"https://teg-itsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[22],"key":""}],"reqGroups":[{"id":22,"name":"Agent Ticket Request"}],"orderMapping":{"22":[97,65],"17":[54,59,60],"20":[59,60]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"adf6164d-f3b1-35d1-96e1-703f0f8f11bb","appLinkName":"System Confluence","appLinkUrl":"https://teg-itsupport.atlassian.net/wiki","spaceKey":"TICKETS","spaceName":"IT Support Tickets","spaceUrl":"https://teg-itsupport.atlassian.net/wiki/spaces/TICKETS","isServer":false},"labels":[],"projectKey":"TICKETS","serviceDeskId":4,"kbLinkDomainURLs":["https://teg-itsupport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKETS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4N2EzYjlkNS01YjMzLTQ2NTgtODBjNC1lYWI4ODAxMjlkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5OTQ4MDIsIm5iZiI6MTczMzk5MzYwMn0.TjHi4vzdXD3F4yt8Pv3Bhp_Bz3GHOWUopuVjvpGHoWM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"87a3b9d5-5b33-4658-80c4-eab880129dc6","tokenDurationInMins":20}},"sharedPortal":{"name":"TEG Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://teg-itsupport.atlassian.net/wiki","kbLinkDomainURLs":["https://teg-itsupport.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-enhancer-cloud.herokuapp.com/banner-view?message_key=requestForm&request_type_id=&xdm_e=https%3A%2F%2Fteg-itsupport.atlassian.net&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2YzM1OTVlOTBkMjUwYmQyY2Y1MDBmY2UxZmM1ODMwYWU1YzUyMTJlNGZiNWZiNjQ0MzA5NWM1MTRjNzA5YTA4IiwiaXNzIjoiMTJjNWQzNDYtZTAyNy0zYTRhLTkzMWEtZGZmZWYyZjAxYjY3IiwiY29udGV4dCI6e30sImV4cCI6MTczMzk5NDUwMiwiaWF0IjoxNzMzOTkzNjAyfQ.1Rmuz5h4S29e2WcdREXKXGCW4BP-ei893UiYyLUrWks\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjEyYzVkMzQ2LWUwMjctM2E0YS05MzFhLWRmZmVmMmYwMWI2NyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC90ZWctaXRzdXBwb3J0LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3RlZy1pdHN1cHBvcnQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVElDS0VUUyIsImlkIjoiMTAwMDMifX19LCJleHAiOjE3MzM5OTQ1MDIsImlhdCI6MTczMzk5MzYwMn0.paYfnt1uNzJmzZ5ZW_QakJ5AUZtvCO5I0J66ba8K24M\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://teg-itsupport.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://teg-itsupport.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TICKETS\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TICKETS\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-enhancer-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://teg-itsupport.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=teg-itsupport","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"acfe8bc979897bcbcafafcab3f361f34f44a55fe_lout","baseUrl":"https://teg-itsupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://teg-itsupport.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"87a3b9d5-5b33-4658-80c4-eab880129dc6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b58a57703e21443cb301ad855856579b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}